Refund Policy

60-Day No-Questions-Asked Money-back 

We have a 60-day no questions asked return policy. If at any point within 60 days of your purchase, you're not completely satisfied with your purchase, you can receive a full refund.

How to Start A Return

To start a return, please email support@elenue.com with your order ID from the email address you used to purchase your order. Select items purchased within 60 days are eligible for a full refund. Return shipping costs are included. Items sent back to us without first requesting a return are not able to be accepted. 

You can always contact us for any return questions at support@elenue.com.

How can customers return your products?

  • By mail

What is the restocking fee?

  • No restocking fee

How Will Customers Get the Return label?

For defective products: Download/print
For customer remorse: Download/print

The product conditions that we allow for returns:

  • New

Cancellations

If you would like to cancel your order please email us within 12 hours of placing your order at support@elenue.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

If, for whatever reason, you need to exchange your item, please email support@elenue.com  with your order ID from the email address you used to purchase your order. All purchases made within 60 days are automatically eligible for free exchanges. If you are outside of the 60-day purchase window and your device is defective please email us at support@elenue.com  and we'll make things right :-)

Exceptions

Orders that are made in exchange for in-game currency or other affiliate promotions are not eligible for returns, only exchanges. These sales will be attributed at the sole discretion of Elenue.

Refunds

Please allow 3-5 business days from the receipt of your returned item for a full refund to process.

Contact us

Any further questions about your shipping details & or any additional information needed can be inquired about through our support team at support@elenue.com

If you have any questions regarding our returns policy, please feel free to contact us at support@elenue.com.